Delivery and return
Delivery Policy
Order Confirmation: Upon successful payment, customers will receive an email confirmation containing details of their purchase, including the event name, date, and other relevant information. This confirmation serves as the official proof of purchase.
Access to Online Services: For virtual events, access credentials (e.g., links, login information) will be provided via email no later than 2 days before the event starts.
Contact Information: Customers are responsible for ensuring that the contact details provided during the purchase process are accurate. We are not liable for undelivered emails or access credentials due to incorrect or outdated contact information.
Policy for Offline Events
Event Location: The exact location and venue details will be provided in the email. Customers are responsible for ensuring timely arrival at the venue.
Changes to the Event: The organizer reserves the right to make changes to the event schedule, speakers, or venue. Customers will be notified of any significant changes via email as soon as possible.
Health and Safety Regulations: Attendees must comply with all health and safety regulations in place at the event venue, including any government-mandated protocols.
Force Majeure: In case of unforeseen circumstances (e.g., natural disasters, pandemics) that prevent the event from taking place, the organizer will either reschedule the event or offer refunds/credits for future events, as applicable.
Return and Refund Policy
Event Cancellations: In the event of a cancellation by the organizer, customers will be eligible for a full refund or the option to transfer their registration to a future event of equal value.
Customer-Initiated Cancellations: Refund requests initiated by the customer must be submitted at least 10 days before the event date:
in case of cancellation 3–10 days before the conference: 50% of the payment is refunded;
in case of cancellation 2 days or less before the conference, the organizer does not provide a refund.
Non-Refundable Purchases: Certain purchases, such as last-minute registrations, promotional tickets, or access to digital resources (e.g., recorded sessions or downloadable materials), may be non-refundable. Such terms will be explicitly stated during the purchase process.
Substitutions: If a customer cannot attend an event, they may transfer their ticket to another individual by notifying us at least 1–2 days before the event. The new attendee’s details must be provided for registration updates.
No-Show Policy: Refunds are not provided for non-attendance unless explicitly agreed upon in writing prior to the event.
Technical Issues for Virtual Events: If a customer experiences technical difficulties preventing access to a virtual event, they must notify us within 1 hour of the event’s start to explore solutions, such as alternative access or refunds.
Refund Processing: Refunds will be processed within 2 business days upon approval and will be credited back to the original payment method.
Contact Us
If you have any questions or concerns regarding our delivery and return policies, please contact us at oksana.kikhtenko@talentsmatter.org